Returns Policy - Geographical Norway

Last update date: 29/12/2023

At Geographical Norway, we want you to be completely satisfied with your purchase. However, we understand that you may change your mind or experience problems with the products you have ordered. This returns policy is designed to inform you about returns procedures, applicable conditions and your rights as a customer.

Terms and conditions of return

To be eligible for a return, please note the following conditions:

  • Products must be returned in their original condition, with all labels intact and without signs of use or damage.
  • Products must be returned in their original packaging, ensuring that they are properly protected during transport.
  • Returns must be made within 14 days of receipt of your order.

    Return procedure

    If you wish to return a product, please follow the steps below:

    1. Visit our return portal : https://www.geographicalnorway.com/a/return
    2. Follow the steps to make your return request.
    3. Pack the product carefully in its original packaging, ensuring that it is protected during transport.
    4. Send the returned product to a relay point of your choice.

    Once we have received and inspected the returned product, we will proceed with the refund or exchange in accordance with our returns policy.

    Refunds and exchanges

    We offer the following options for returns:

    • Refund or exchange (change of mind, size error, etc.): If the return is due to a change of mind, a size error or any other reason not attributable to a defect or error on our part, you will be responsible for the return shipping costs. These costs will be automatically deducted from the refund amount.
    • Refund or exchange (Manufacturing defect or error on our part): If the return is due to a manufacturing defect, a product error, or any other problem resulting from our responsibility, no return fees will be applied and we will fully cover the return shipping costs.
    • Voucher option: If you choose to receive a voucher in lieu of a refund, return shipping costs will be waived.

      Exceptions to Returns

      Please note that certain exceptions may apply to returns, in particular for products on sale, personalized products or specially ordered products. We recommend that you check the specific return conditions for these products before placing your order.

      Customer Service

      Our customer service team is here to answer all your questions about returns. Please do not hesitate to contact us, and we will be delighted to help you.

      Thank you for your understanding and cooperation with our returns policy. We strive to provide you with a worry-free shopping experience and handle your returns efficiently.