FAQ

You can contact us in a number of ways: by e-mail, by live chat on our website, or by using the contact form on our help page. We're here to help!

We are open from 9am to 6pm, Monday to Friday.

We strive to respond to all requests as quickly as possible. Response times may vary depending on the volume of requests, but we'll do our best to get back to you as quickly as possible.

If you have submitted a request by e-mail or via the contact form, we will usually send you a tracking number or request reference. You can use this information to track the status of your request.

If you are not satisfied with our initial response, please let us know. We'll take another look at your request and do our best to resolve your problems or answer your questions to your satisfaction.

Depending on our capabilities, we sometimes offer support in several languages. Please check our website for supported languages.

To place an order, simply select the items you wish to purchase and add them to your basket. Then follow the instructions to finalize your purchase by entering your delivery and payment details.

We generally accept credit/debit card payments (Visa, MasterCard, etc.) and online payments via secure platforms. Some other payment methods may also be available, depending on your region.

If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but this will depend on the progress of your order.

Delivery times depend on where you live and the shipping method you choose. You can usually estimate delivery times when finalizing your order. Delays may occur due to unforeseen circumstances.

We deliver anywhere in Europe. Please check if your country is listed when finalizing your order. We plan to deliver outside Europe too very soon!

Delivery is free for orders over 60€. These costs vary according to your place of residence and the weight/volume of the order. You can obtain an estimate of delivery costs before finalizing your order.

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this number to track the status of your delivery.

If your order arrives damaged or incomplete, please contact us immediately. We will ask you to provide photos of the damaged items to help us process your claim.

You can contact us using the contact information provided on our website. We are available to answer any questions or concerns you may have.

Our return and exchange policy allows you to return or exchange purchased items within 14 days of receiving your order. Items must be in their original condition, unworn, unwashed and with tags intact.

Our returns policy.

To return an item, follow these steps:

• Click on the following link: RETURNS PORTAL
• Follow the steps on the returns portal.
• Carefully pack the item in its original packaging, or in suitable packaging to prevent damage in transit.
• Attach the returns label to the parcel.
• Take the parcel to a drop-off point that you can choose here.

Once we have received your return package, we will process your request within 2 working days. You will be informed by e-mail as soon as processing is complete.

Return shipping charges are non-refundable, except in the case of an error on our part or a product defect. In such cases, please contact our customer service department to obtain a prepaid return label.

Items on sale or promotion may be eligible for return, but conditions may vary. Please see our return policy for sale or promotional items for more information.

Once we have received your return package at one of our warehouses and verified that the items are in good condition, we will proceed with the refund.
If you have chosen to be refunded using your original payment method, please note that it may take up to 7 working days for the amount to be credited to your account, depending on your bank.
You may return any product purchased from our site within 14 days of the date of purchase for any reason, including change of mind, dissatisfaction or manufacturing defect. The product must be in its original condition, with all accessories, labels and packaging intact.

If the discounted price does not appear when you pay online, please check that you have entered the promotional code correctly. If the problem persists, please contact our customer service department, and we'll be happy to help you.

Yes, you can always return an item purchased with a promotion, in accordance with our return policy.

You can subscribe to our newsletter to receive regular updates on our promotions and special offers. You can also follow us on social networks so you don't miss a thing.

No, promotions generally do not apply to items already on clearance or sale. These products already benefit from a specific price reduction.

Yes, if you are eligible for the promotion and have entered the promotional code correctly, the discount will be automatically applied to the shopping cart at checkout.

Always make sure you are on the distribrand.com website

• Check care labels for specific instructions.
• Sort colors and wash Bermuda shorts with similar items.
• Close zippers and button buttons before washing.
• Use a mild detergent without bleaching agents.
• Choose a delicate wash cycle at a cool or lukewarm temperature.
• Avoid excessive spinning to preserve fabric.
• Air-dry in the shade to protect shape and color.
• Iron inside out at appropriate heat if necessary.

These care tips will help you maintain the quality and performance of your Bermuda shorts, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

• Wash your down jacket by hand using cold or lukewarm water and a mild detergent. Avoid excessive rubbing to preserve the quality of the polyester.
• Check care labels for specific instructions.
• Close all zippers and button all buttons before washing.
• Avoid fabric softener, as it can alter the fabric's properties.
• Air-dry by laying the down jacket flat.
• Do not iron, as polyamide or polyester can be heat-sensitive.

These care tips will help you maintain the quality and performance of your down jacket, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

• Check care labels for specific instructions.
• Sort colors and wash jogging suits with similar items.
• Use a mild detergent without bleaching agents.
• Opt for a delicate wash cycle at low temperature.
• Avoid fabric softener, as it can alter the fabric's properties.
• Reduce spin speed to avoid creasing or damaging fabric.
• Prefer air-drying, laying the jogging suit flat.
• Do not iron, as polyester can be heat-sensitive.

These care tips will help you maintain the quality and performance of your jogging suit, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

There are two ways to wash your parka:

• Detach the fur and hood before washing.
• Avoid fabric softener to preserve waterproofing.
• Air-dry the parka, do not tumble-dry.
• Iron at low temperature, avoiding fur and plastic parts.
• Store in a clean, dry place, away from humidity and excessive heat.
• Waterproof periodically with a suitable spray.

These care tips will help you maintain the quality and performance of your parka, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model, so it's always advisable to follow the specific instructions on your parka's care label.

• Hand-wash your fleece with cold or lukewarm water and a mild detergent. Avoid excessive rubbing to preserve the quality of the polyester.
• Check care labels for specific instructions.
• Close all zippers and button all buttons before washing.
• Avoid fabric softener, as it can alter the fabric's properties.
• Air-dry by laying the fleece flat.
• Do not iron, as polyamide or polyester can be heat-sensitive.

These care tips will help you maintain the quality and performance of your fleece, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

• Hand-wash your fine fleece with cold or lukewarm water and a mild detergent. Avoid excessive rubbing to preserve the quality of the polyester.
• Check care labels for specific instructions.
• Avoid fabric softener, as it can alter the fabric's properties.
• Prefer air-drying, laying the fleece flat.
• Do not iron, as fine fleece can be heat-sensitive.

These care tips will help you maintain the quality and performance of your fleece, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

• Check care labels for specific instructions.
• Sort colors and wash polo shirts with similar items.
• Use a mild detergent to preserve cotton colors and fibers.
• Opt for a delicate wash cycle at cold or lukewarm temperatures.
• Avoid fabric softener, as it can alter the absorbency of cotton.
• Reduce spin speed to avoid creasing.
• Air-dry by laying the polo flat.
• If necessary, iron the polo inside out on a medium heat setting.

These care tips will help you maintain the quality and performance of your polo, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

• Hand-wash your softshell in cold or lukewarm water with a mild detergent. Avoid excessive rubbing to preserve the quality of the polyester.
• Check care labels for specific instructions.
• Avoid fabric softener, as it can alter the fabric's properties.
• Do not use bleach or harsh chemicals.
• Prefer air-drying, hanging garments flat.

These care tips will help you maintain the quality and performance of your softshell, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

• Check care labels for specific instructions.
• Sort colors and wash hoodies with similar items.
• Use a mild detergent to preserve cotton and polyester fibers.
• Opt for a delicate wash cycle at cold or lukewarm temperatures.
• Avoid fabric softener, as it can alter the fabric's properties.
• Reduce spin speed to avoid creasing hoodies.
• Air-dry by laying the garment flat.
• If necessary, iron at medium heat, avoiding polyester parts.

These care tips will help you maintain the quality and performance of your hoodie, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

• Check care labels for specific instructions.
• Sort colors and wash with similar items.
• Use a mild detergent to preserve cotton fibers.
• Opt for a delicate wash cycle at cold or lukewarm temperatures.
• Avoid fabric softener, as it can alter the properties of cotton.
• Reduce spin speed to avoid wrinkling.
• Prefer to air-dry by laying the t-shirt flat.
• If necessary, iron on medium heat, turning the t-shirt inside out.

These care tips will help you maintain the quality and performance of your T-shirt, ensuring extended durability and effective protection against the elements. Please note that care specifications may vary slightly from model to model.

To become an influencer for Geographical Norway, we encourage you to show your interest by sending us an email to the address listed on our website. Please include information about your online presence, your audience, and your interest in our brand.

At Geographical Norway, we're looking for influencers whose content and lifestyle align with our brand. Influencers with an interest in fashion, travel, outdoor activities and exploration are of particular interest to us.

By becoming an influencer for Geographical Norway, you'll have the opportunity to collaborate with a renowned brand, gain access to our products before they're launched, take part in exclusive events, and benefit from remuneration for sponsored collaborations.

Once you have contacted us and we have assessed your profile, we will contact you to discuss partnership opportunities. Details concerning collaborations, products to be promoted, conditions and remuneration will be discussed at this time.

We do our best to review all applications and will contact you as soon as possible to inform you of the decision.

Yes, once you become an influencer for Geographical Norway, we will provide you with specific guidelines for content creation to ensure that your work reflects the essence of our brand.

Yes, we offer personalized discount codes and affiliate links for our influencers so they can share special offers with their community.

We set up a performance tracking system so that you can follow the impact of your publications and collaborations with our brand.

Currently, at Geographical Norway, we are mainly active on Instagram, TikTok and YouTube. We encourage influencers to be active on these platforms, but we're also open to other relevant platforms.

Yes, as Geographical Norway influencers, you can receive free clothing or test products to feature in your content. We often offer our influencers items from our current collection or new product lines to try on and showcase. These partnerships allow you to discover our products first-hand and share your impressions with your community.

Geographical Norway is primarily aimed at an audience that loves fashion, but also has a thirst for adventure, travel and exploration.